Refund policy
Return & Refund Policy
At Kuching, every piece is slow-crafted by hand using natural cane and premium yarn. Because no two natural materials or artisan stitches are identical, every item carries its own subtle, unique character. We want both you and your cat to love your new space.
1. "Cat Approved" Return Guarantee
We know cats can be finicky. If your cat refuses to use their new Kuching piece or it doesn't fit your space as expected, you can request a return by simply connecting with us on WhatsApp, Email, or Instagram.
To be eligible for a standard return:
- The item must be in original, undamaged conditions.
- Packed securely in its original packaging.
(Note: Return shipping costs for change-of-mind or cat preference are covered by us)
2. Damaged or Defective Items (100% Covered)
Natural cane is tough, but shipping accidents happen. If your item arrives damaged, cracked, or with a manufacturing defect:
- Contact us within 48 hours of delivery at hello@kuching.in. Our team will be happy to connect with you.
- We will immediately arrange a free replacement pickup or issue a full refund—no extra cost to you.
3. Understanding Handmade Craft (What’s Not a Defect)
Because our products are 100% woven by hand using natural rattan and yarn:
- Minor variations in cane color, slight natural wood marks, or small differences in weaving loop density are natural characteristics of the materials—not defects.
- Dimensions may vary by ±1–2 cm due to the hand-weaving process.
4. Refund Process
Once your return is received and inspected at our studio:
- Refunds are processed within 7–10 business days back to your original payment method (UPI, Credit/Debit Card, or Net Banking).
- For Cash on Delivery (COD) orders, refunds will be transferred via Bank Transfer/UPI after confirming your details.
5. Cancellations
Changed your mind? You can cancel your order free of charge anytime before it ships. Once dispatched, standard return policies apply.
